Shipping & Delivery Policy

1. Shipment Processing Times

We aim to deliver fresh, high-quality home needs products to your door as quickly as possible.

• All orders are processed and delivered within 7 business days of successful payment confirmation.
• Please note that we do not process, ship, or deliver orders on weekends (Sundays) or national/state holidays.
• During periods of high order volume (such as seasonal festivals or promotional events), processing times may be slightly delayed. In the event of a significant delay, our support team will reach out to notify you.

2. Shipping Charges

Shipping fees are calculated based on order value, weight, and delivery destination:

• Flat Rate: A flat delivery charge is applied to standard orders. Refer to the checkout page for the final calculated shipping fee before payment.
• Free Shipping: We offer free shipping on orders exceeding Rs. 500.

3. Serviceable Delivery Areas

We currently ship exclusively within India.

While we cover a vast majority of pin codes across India through our logistics partners, certain remote areas or restricted zones may not be serviceable.

4. Order Tracking

Once your package is handed over to our courier partner, you will receive an automatic dispatch notification email containing your courier tracking link and tracking ID. You can utilize this information to monitor your delivery status in real-time or log into your account and view the order status details.

5. Delayed or Lost Shipments

If your shipment has not arrived within the estimated 7 business days, or if the tracking link indicates delivery issues:

1. Check with family members or neighbors who might have accepted the delivery.
2. If the item is still missing, please contact our support team at support@peeteehomeneeds.com with your Order Number.
3. We will investigate with our shipping partners and coordinate a resolution within 48 hours.