Return & Refund Policy

1. Eligibility & Return Window

We want you to be completely satisfied with your home essentials. We offer a 5-day return window from the date you receive your items. If 5 days have elapsed since your order's delivery, we unfortunately cannot offer you a return, exchange, or refund.

2. Condition for Returns

To qualify for a return and full refund:

• The item must be unused, unwashed, and in the exact same condition that you received it.
• It must be returned in its original packaging, complete with all tags, labels, and certificates intact.
• You must present the receipt, invoice, or proof of purchase.

3. Non-Returnable Items

The following types of goods are exempt from being returned:

• Items marked as Final Sale or clearance promotions.
• Customized, custom-made, or personalized products.
• Items damaged due to customer misuse, improper handling, or lack of care.
• Certain items like custom or perishable goods are non-returnable (specific list details to follow).

4. How to Initiate a Return

Please follow these steps to process your return:

1. Contact our customer support team at support@peeteehomeneeds.com with your Order Number and photos of the product you wish to return.
2. Await our support team's review and return authorization (typically processed within 48 hours).
3. Once authorized, package the item securely and follow the shipping instructions provided (e.g. ship back via a courier partner or await a reverse-pickup collection).

5. Shipping Costs for Returns

Who covers the cost of return shipping depends on the reason for the return:

• Defective, Damaged, or Wrong Item: Pee Tee Home Needs will cover 100% of the reverse shipping fees.
• Change of Mind / Subjective Preference: The customer is responsible for covering the return shipping fees and must arrange their own courier.

6. Inspection and Refunds

Once your returned package is received at our warehouse:

• We will inspect the item and notify you of the approval or rejection of your return within 2 business days.
• If approved, the refund will be processed and automatically issued to your original payment method (Razorpay credit/bank account) within 10 business days.
• Note that processing times may vary depending on your bank's billing cycles.